Test Bank for Managing for Quality and Performance Excellence, 9th Edition James R. Evans

Managing for Quality and Performance Excellence, 9th Edition James R. Evans test bank

Table of Content

1: Introduction to Quality.
2: Foundations of Quality Management.
3: Customer Focus.
4: Workforce Focus.
5: Process Focus.
6: Statistical Methods in Quality.
7: Design for Quality and Product Excellence.
8: Measuring and Controlling Quality.
9: Six Sigma and Process Improvement.
10: The Malcolm Baldrige Framework for Performance Excellence.
11: Strategic Focus on Performance Excellence.
12: Measurement and Knowledge Management for Performance Excellence.
13: Leadership for Performance Excellence.
14: Building and Sustaining Performance Excellence.

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