Test Bank for Service Management Operations, Strategy, Information Technology, 8e James A. Fitzsimmons

Service Management Operations, Strategy, Information Technology, 8e James A. Fitzsimmons test bank

Table of Content

Chapter 1: The Service Economy
Chapter 2: Service Strategy
Chapter 3: New Service Development
Chapter 4: The Service Encounter
Chapter 5: Supporting Facility and Process Flows
Chapter 6: Service Quality
Chapter 7: Process Improvement
Chapter 8: Service Facility Location
Chapter 9: Service Supply Relationships
Chapter 10: Globalization of Services
Chapter 11: Managing Capacity and Demand
Chapter 12: Managing Waiting Lines
Chapter 13: Capacity Planning and Queuing Models
Chapter 14: Forecasting Demand for Services
Chapter 15: Managing Service Inventory
Chapter 16: Managing Service Projects

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